Support & Purchase Conversations
Support & Purchase Conversations
Customers can open product support from their authorized product.
Manual purchases also use a conversation thread between buyer and seller.
Depending on permissions, workspace users can:
- View purchase threads
- Reply to customers
- Handle support
- Grant product access
- Manage licenses
Workspace owner-only actions include closing or deleting purchase threads in the current flow.
Product access should only be granted once the corresponding product has a published release file.