# Support & Purchase Conversations

# Support & Purchase Conversations

Customers can open product support from their authorized product.

Manual purchases also use a conversation thread between buyer and seller.

Depending on permissions, workspace users can:

- View purchase threads
- Reply to customers
- Handle support
- Grant product access
- Manage licenses

Workspace owner-only actions include closing or deleting purchase threads in the current flow.

Product access should only be granted once the corresponding product has a published release file.