Support & Purchase Conversations

Support & Purchase Conversations

Customers can open product support from their authorized product.

Manual purchases also use a conversation thread between buyer and seller.

Depending on permissions, workspace users can:

• View purchase threads
• Reply to customers
• Handle support
• Grant product access
• Manage licenses

Workspace owner-only actions include closing or deleting purchase threads in the current flow.

Product access should only be granted once the corresponding product has a published release file.